Under Universal Serial Bus Controllers, verify that the BlackBerry smartphone is found. Right-click My Computer and select Properties > Hardware > Device Manager. ![]() Manually upgrade the USB driver for the BlackBerry smartphone by completing the following steps: The existing USB driver installed is for an earlier model of the BlackBerry smartphone.Ī. If you have uninstalled and reinstalled the Desktop Manager Software trying using the following knowledge base article to do a “clean uninstall” of the software, KB02206-How to perform a clean uninstall of the BlackBerry Desktop Software ()Ħ. for each USB Root Hub listed in BlackBerry Device Manager.ĥ. Click the Power Management tab, and clear the Allow the computer to turn off this device to save power check box. Right-click the USB Root Hub and select Properties. Click the Hardware tab, and then click Device Manager. On the computer, right-click My Computer and select Properties. For Windows-XP and Vista do the following to disable power management on the USB ports If you are using a laptop computer disable the power management settings.Ī. ![]() If you have another UBS cable you can try doing that to make sure it is not the cable causing the issue.Ĥ. Always use the USB ports from the back of the computer never use a USB hub or a docking station USB port.ģ. Install the desktop manager software – when installing the Desktop Manage software that came with your device be sure to Not have the BlackBerry connected to the computer during this process.Ģ. Here are a few tips that may help if your PC is unable to detect your BlackBerry smartphone.ġ.
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